My business might be little, but over the years it has done big things for others.

After all, it is your success that drives mine.

The Web Matters story, is very much also my story and about my strong desire to be self-employed and to work in a way that aligned with my personal values.

After 11 years working in the website design industry as an employee, I realised the only way to work in a business that completely matched my values of fairness, professionalism and honesty, was to create my own. So in 2006, I started Web Matters with the goal of providing a personalised and friendly design service.

I knew many people had been 'burned' by web companies and 'fly by nighter freelancers'. So I wanted to take away some of the unknowns out of getting a website by being upfront, transparent and very honest.

Over the years, I've worked hard to turn the website design process into one that made getting a website an easy and stress-free process. Even from day one in my business, I knew it was vitally important to nurture long-lasting and mutually beneficial relationships with my clients.  I'm happy to say, I've achieved this and much more - with many clients staying with me for over ten years.

When I built my first ever website back in 1995, the web was a very different place. However, the basic principles of website design and marketing have remained very much the same - you must build a website that resonates with your target audience.

Why Web Matters?

One day, when dealing with a frustrating admin issue, I thought to myself, I wish I had someone in business for themselves, who I could call right now, and who knew me and my business and had been working with me for years. Someone super reliable who I could really trust. It was then that I realised, I was that person for many other people. My clients know, they can pick up the phone or send an email, and they will reach me, and I'll understand what they need and respond quickly and efficiently.

So, working with someone like me has some obvious advantages...

  • You will get continuity of service over many years
  • We will develop a rapport and an easy working relationship
  • I understand business  (I've been a multiple business founder, a manager and a director)
  • Benefit from many years of website and digital business experience (going back to 1995)
  • You will always be more than a 'project to be managed'
  • Always dealing directly with the owner of the company

"Michelle, you made a process I was terrified about painless and even enjoyable. You didn't just transform the site, it was your interaction with me that I truly appreciate; at all times competent, friendly, no-jargon, great at explaining, great at doing. 10 stars out of 5!" Annette Taylor